Perhaps in your world, but certainly not the case in rodbuilding world. Same for suppliers of rodbuilding components in some cases, it's can be a ridiculously frustrating endeavor to deal with them.He has certainly let the ball drop on that one and he is apparently responsible for damaging his own business, it will take a long time to build back that trust, a bad business practice, generally fatal.
I'm Curious what problems he has to say he's not selling a rod series anymore,, what is the Rods fault or problems, that makes me wonder, his graphite rods look amazing.The first I heard of any issues others have had with Livingston was when Del gue PM'd me asking about my buying experience and when I had ordered. He sent that PM when he saw my post in this thread about having received and fished with my Livingston rod.
I ordered mine in early August and received it in late October, after a promise of mid/late September at the time of order. I had to call Rusty and text him more than once throughout the process to check on status and there was a period of about 3 weeks or so when he was largely non-responsive. This gave me a some frustration/concern and made me question his business savvy, but at that point, I hadn't yet paid, so I wasn't losing sleep.
What's very strange about those who never received their rods despite having paid before I even put in an order is that I actually changed my order on October 7 when he returned my call after I had left a message. I changed the blank color and the threads during that call, and he said, "Yeah, I have those in stock, so I'll start this one tomorrow." He also apologized for the delay in that call saying that he had supply delays from his wood supplier.
As mentioned, that call/revised order was on 10/7. He sent me a photo of the rod drying on 10/14. He invoiced me on 10/16. I paid on 10/18. He shipped on 10/21. It arrived 10/23. I had no intention to pay until I saw a photo of my rod, either in process or finished form and he did not ask for payment anytime before that.
I do have one question of those who paid and did not receive: What model did you order?
The reason that I ask is that Dusty really steered me towards a Western Glass 8'6", despite my interest in the YS Dry Fly 9'. He was a bit dismissive of his own product and just kind of said "I've had some issues with that line, so I am not selling those anymore." That made me wonder what the issue was with that rod.
Thanks for responding to this thread. I do believe if would serve you well to list warranty/repair info on your website.Hello everyone. I obviously need to address some of the issues the company has had this year. I have had a severe supply issue with a supplier of mine that I have relied upon since 2014. I finally received the supply just last week. That being said it was misjudgement and a mistake on my part to invoice for rods when I was waiting for said supply, even though it was promised that the supply would be delivered countless times. It ultimately is my fault and my responsibility. With that said I am starting to get caught up and the refunds and rods owed will be delivered in the near future. I am rectifying the supply chain problem this winter and it won't happen again. The concern about not backing my YS Dry Fly is due to my original supplier of that blank, CTS, not offering third party blank design and sales and I have run out of the stock.
Now on to the positive. Blank design and production on my Fiberglass Rods has gone very well. My Western Glass and smaller stream rods are all designed and have successfully been made. The 4pc 7wt and 8wts are delayed but have figured that design out and will start producing them this month or next. I will be ordering more mandrels this month to be able to start producing my im6 type Traditional Graphite Blanks in house. My new rod/blank series YS Glass will also be in production shortly.
Thanks to all of you for your patience, the process it took to get the blank factory going in the middle of COVID was challenging and the speed bumps have been massive. There is good stuff to come...