One thing I really like about Ross is how despite a change in ownership it has maintained its institutional memory--i.e., the CS department has people who are quite familiar with the older reels, presumably because they've worked on them for years. I think the Ross site is great in terms of the materials it has for older reels, but sometimes it's better/necessary to pick up the phone and it's nice to know that there's someone there with expertise. I'm a Hardy fan too (including stuff made during the Pure era), but it still blows my mind that when I called the CS line a couple of years ago with a question about a Bougle the rep has never even heard of it. "What's it called? How do you spell that?"Ross had burgeoned into one of our top-tier reel companies and stands behind everything they make , even some earlier ones made by the former ownership.